Terms of service
Last Updated: March 19, 2026
Overview
Welcome to Crosswoven (CW). This website, www.crosswoven.in, is owned and operated by Crosswoven. Throughout the site, the terms “we”, “us”, and “our” refer to Crosswoven.
By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including our Privacy and Shipping policies.
Section 1: Account & Eligibility
- Age Requirement: By using our Services, you represent that you are at least the age of majority in your state or province of residence.
- Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information. You are solely responsible for maintaining the security of your account credentials.
Section 2: Our Products & Handloom Disclaimer
- Visual Representation: We make every effort to display the colors and images of our products accurately. However, we cannot guarantee that your device’s display will be accurate.
- Handcrafted Nature: Authentic handloom products may have slight variations in weave or texture; these are not defects but a hallmark of handcrafted quality.
- Availability: We reserve the right to limit the quantities of any products or services we offer and to discontinue any product at any time.
Section 3: Orders & Billing
- Offer to Purchase: Your order is an offer to purchase and is not accepted until we send a confirmation. We reserve the right to refuse or cancel any order at our discretion.
- Payment Security: Credit card information is always encrypted during transfer over networks. You represent that you are authorized to use the payment method provided.
- Price Changes: Prices for our products are subject to change without notice.
Section 4: Shipping, Risk & Delivery
- Estimated Timelines: Delivery times are estimates only and are not guaranteed.
- Transfer of Risk: Once we transfer products to the shipping carrier, the title and risk of loss pass to you. We are not liable for delays caused by customs, carriers, or Force Majeure.
Section 5: Intellectual Property
- All content on this site, including text, graphics, logos, and images, is the property of Crosswoven, its affiliates, or licensors.
- You may use the Services for personal, non-commercial use only. Any unauthorized reproduction or distribution is strictly prohibited.
Section 6: User Feedback & Reviews
- If you send us feedback or reviews, you grant us a perpetual, royalty-free license to use, edit, and publish that content in any medium.
- We reserve the right to remove any content we deem unlawful, offensive, or defamatory.
Section 7: Prohibited Uses & Agents
- You are prohibited from using the site for any unlawful purpose, to infringe upon intellectual property, or to transmit malicious code.
- AI & Agents: Any automated software (Agents) accessing the site must identify itself correctly in the user agent string as "Agent/[name]" and must not attempt to circumvent security measures like CAPTCHAs.
Section 8: Limitation of Liability
- To the fullest extent permitted by law, Crosswoven and its partners (including Shopify) shall not be liable for any injury, loss, or claim arising from your use of the Services or any products procured through the Services.
- All products are provided 'as is' and 'as available' without any express or implied warranties.
Section 9: Governing Law
- These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of India, with jurisdiction in Varanasi, Uttar Pradesh.
Section 10: Contact Information
Questions about the Terms of Service should be sent to us at:
- Trading Name: Crosswoven
- Email: crosswoven.cw@gmail.com
- Website: www.crosswoven.in
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Address:
GOLGHAR
K.38/1, Golghar, Ghasi Tola, Varanasi, Uttar Pradesh 221001
RATHYATRA
2nd Floor, Swastik City Center, Rathyatra - Mahmoorganj Rd, Jahumandi, Varanasi, Uttar Pradesh 221002 - Phone: +91 8174913135